Account
Auto top-up
Automatically buy a credit pack when your balance runs low.
Auto top-up purchases a one-time credit pack whenever your remaining balance falls below a threshold, so production traffic never hits a hard stop. It's available on paid plans only.
How it works
- You choose a threshold between 10% and 30%.
- You choose which pack to buy.
- After each billable request we compare your remaining balance to your total capacity — the combined subscription quota, active packs and credits ledger.
- When the remaining share drops below the threshold, the selected pack is charged to your saved payment method and added to your balance immediately.
Example: with 10,000 plan credits and a 20% threshold, a pack is bought when fewer than 2,000 credits remain.
Cooldown
To avoid runaway charges, auto top-up triggers at most once every 72 hours. If you burn through a pack faster than that, normal overage applies until the cooldown ends.
Failed charges
If the charge fails — for example an expired card or a payment declined by the bank — auto top-up is automatically disabled and workspace billing admins are notified by email. Payments are processed by Dodo Payments, our merchant of record; update your payment method from the billing portal, then re-enable auto top-up in Settings → Credits.
Available packs
| Pack | Credits | Price | Validity |
|---|---|---|---|
| 5K pack | 5,000 | $40 | 12 months |
| 25K pack | 25,000 | $175 | 12 months |
| 100K pack | 100,000 | $600 | 12 months |
| 500K pack | 500,000 | $2,500 | 12 months |
Packs bought by auto top-up behave like manual purchases: they're consumed after your subscription quota, oldest first, and expire 12 months after purchase.
Enabling it
Go to Settings → Credits → Auto top-up, pick the threshold and the pack, and save. Only Admins and Billing Admins can change billing settings.